Handling Grievances and Staff Discipline Effectively
The course “Handling Grievances and Staff Discipline Effectively” aims to provide participants with the knowledge and abilities to handle workplace grievances and staff discipline matters uniformly and legally compliantly. This program covers the principles, top practices, and approaches for dealing with employee grievances while ensuring a productive and pleasant work atmosphere.
Course Outline
- Understanding Grievance Handling and Staff Discipline
- Legal and Ethical Considerations
- Identifying Interpersonal Conflicts
- Addressing Work-related Concerns
- Dealing with Policy and Procedure Disputes
- Active Listening and Empathetic Communication
- Conflict Resolution Techniques
- Setting Clear Expectations
- Principles of Fairness and Consistency
- Progressive Discipline Approach
- Due Process and Employee Rights
- Coaching and Counseling Strategies
- Verbal Warnings and Written Reprimands
- Suspension and Termination: When and How
- Receiving and Documenting Grievances
- Internal Investigation Processes
- Mediation and Conflict Resolution
- Ensuring Adherence to Labor Laws and Regulations
- Avoiding Discrimination and Retaliation Claims
- Analyzing Real-world Cases
- Applying Disciplinary Actions and Grievance Handling Techniques
- Prevention Strategies: Communication and Feedback
- Employee Engagement and Satisfaction
Learning Objectives
- Grasp the legal aspects around grievances and discipline.
- Identify the reasons for employee grievances.
- Improve the process of resolving conflicts and setting expectations.
- Create consistent and uniform disciplinary procedures.
- Address grievances, apply suitable discipline within policy and legal bounds.
Target Audience
- Supervisors
- Team leaders
- Managers
- HR professionals
